Privacy policy.

Introduction

Family Evidence ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our court-ready evidence management platform.

Given the sensitive nature of family law matters, we take extraordinary measures to protect your data. We maintain SOC 2 Type II aligned architecture and HIPAA-ready controls, ensuring the highest standards of data protection.

Information we collect

Information you provide

• Account information: name, email address, phone number, law firm name, and professional credentials.
• Client information: names and contact information of clients you invite to the platform.
• Case information: case details, incident logs, uploaded evidence files, and related documentation.
• Payment information: billing details processed securely through our payment processor.

Information collected automatically

• Device information: browser type, operating system, device identifiers.
• Usage data: pages visited, features used, timestamps.
• Log data: IP addresses, access times, and system activity logs for security purposes.

How we use your information

We use your information to:

• Provide and maintain our evidence management services
• Process transactions and send related information
• Maintain chain of custody records for legal admissibility
• Send administrative notifications about service updates
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve our services
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations and court orders

Data security

We implement industry-leading security measures to protect your data:

• Encryption: AES-256 encryption at rest, TLS 1.3 in transit.
• SHA-256 hashing: all evidence files are hashed upon upload to ensure integrity.
• Immutable audit logs: complete chain of custody with NTP-verified timestamps.
• Access controls: role-based access with multi-factor authentication.
• SOC 2 Type II: independently audited security controls.
• HIPAA readiness: healthcare-grade privacy protections where applicable.

Data retention

Evidence and related data are retained for a minimum of 7 years from the date of upload, in compliance with legal record-keeping requirements. This ensures evidence remains available for appeals or subsequent legal proceedings.